Shipping Policy
OH by Olena is pleased to offer carefully prepared shipping for every order.
Processing Time
Orders are typically processed within 2–5 business days unless otherwise stated.
Custom-made, made-to-order, or limited pieces may require additional preparation time. Estimated timelines will be communicated when applicable.
Shipping Methods
Available shipping options and rates are shown at checkout based on destination and order size.
Domestic Shipping
Standard domestic delivery times usually range from 3–7 business days after shipment.
International Shipping
International delivery times vary by destination, customs processing, and local carriers.
Customers are responsible for any applicable duties, taxes, customs fees, or import charges.
Tracking
Once your order ships, tracking information will be sent to the email address provided at checkout.
Delays
Delivery dates are estimates and not guaranteed. OH by Olena is not responsible for delays caused by carriers, customs, weather, or events outside our control.
Address Accuracy
Please ensure shipping information is correct before completing your purchase. OH by Olena is not responsible for delays or losses caused by incorrect addresses provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact us promptly at:
We will do our best to assist.
Signature Deliveries
Certain orders may require signature confirmation for security.
Contact
For shipping questions, please contact: